Hospitality and Leisure

Teaching What Employers Want

By Vijaya Malar Arumugam, Belinda Fong & Karen Lui
Employability is a catchphrase that echoes around the halls of all institutions of higher learning. Graduate unemployment has been attributed to the fact that young individuals do not have the skills to take on ‘real’ or full-timed salaried jobs, and often floundered when faced with work-related…

Shaun Liew on Coffee and Entrepreneurship

As Shaun recollected his memories, he shared that running a café and up-skilling as a barista at the same time, posed a challenge. Nonetheless, he was very thankful for his business partner who coached him on coffee brewing techniques and developing sensory evaluation skills - finding the “perfect…

Alumni - Owner of Two Chicken Rice Shops - Kar Heong

My family owns two chicken rice shops called Kar Heong, which I manage alongside them. This routine has encouraged my passion for the food and beverage industry. On top of this, I founded a small shelter for strays named Dog ‘Appy to help some furry kids in the Setia Alam neighbourhood while…

Malaysia National Junior Culinary Team Triumphs on the World Stage

The Malaysia National Junior Culinary Team comprising Sunway University School of Hospitality students Alicia Tay, Pang Jin Yong, Amanda Cheah, Tsen Jun Yan and Amirul Ashraf, and Ilya Dayana from Kolej Yayasan Pahang, won a gold medal for the “Restaurant of the Nations” category and a silver medal…

A Sweet Treat for Charity

The fundraising project, a collaboration between School of Hospitality and Sunway Student Ambassadors (SSA), was organised in conjunction with World Chocolate Day. A total profit of RM10,247 generated from the bake sale was channelled to Rumah Juara Puchong – a home for orphans, abused and under-…

What If Customers Are Not Always Right?

What disgruntled customers want are reasonable answers to their concerns. With the growth in e-Feedback platforms (e.g. Google review, Facebook Business Review, TripAdvisor and Booking.com) and e-Feedback apps (Mopinion, Apptentive, AppStark and Doorbell), customer relationship management should be…

The Good Impacts of COVID-19

At the time of writing, according to Worldometers, Malaysia had recorded close to 425,000 COVID-19 cases, out of which 91.8% had recovered, and at a considerably low 0.4% death rate. Although the rest of the world’s actual number of cases and deaths cannot be determined due to many untested,…

Demystifying Islamic Hospitality

By Professor Marcus Stephenson
The global Muslim population totalled 1.6 billion in 2010 and is forecasted to increase dramatically to 2.8 billion in 2050 according to Pew Research Center. In the latter part of this century, Islam is expected to exceed Christianity as the largest religion in the world.