Hospitality and Leisure

How to Optimise Room Rates for Better Returns

By Rita Lo
In this article, the author identifies strategies that hoteliers can implement to attain higher returns while keeping the rates appealing to customers. These methods include forecasting daily, offering the best rate with value, strategising pricing, defining online market rates and digitalising…

The Important Roles of Salt Substitutes in Food Products

By Dr Tan Hui Ling
Sodium chloride (NaCl) has a significant role in food products' texture, shelf-life, and flavour. The increasing consumption of food products with high amount of NaCl leads to life-threatening pathologies. Salt reduction was one of the most cost-effective strategies. Approaches that are taken…

The Bittersweet Story Behind BOTC’s Success

By Chef Norhafizatul Akma, Chef Nur Fadillah and Chef Kiong Lian Chai
More often than not, one does not truly understand or ever imagine the tremendous pressure that chefs face while working in the kitchen. Chef Fadillah, Chef Akma and Chef Kiong share the challenges they faced in getting ready for the BOTC competition. 

Shaping the Future of Events With Innovative ‘Disruptions’

By Farah Atiqah Mohamad Noor
One of the most exciting updates is the emerging phenomenon of the metaverse in leisure and business events. Though the adoption of the metaverse in events is still evolving, Forbes magazine reported that the metaverse is the scaled version of multiple virtual environments and will continue to…

Salena Fong Ching Yung: Sharing Her Journey in Securing An Employment Offer Before Even Graduating!

It was indeed a joyful opportunity receiving an employment offer to join the Sunway Management Associate Programme in March 2022, even before I graduated!  

The Culture of Health - The Next Big Thing in Engaging Employees

By Vijaya Malar Arumugam
The article suggests that the culture of health and the strategies on employee well-being may be practised to ensure a productive and engaged workforce. It includes the suggestion that companies pay attention to their employees’ financial well-being as a precursor for greater employee performance…

Ghadah Azan: The Sunway Journey as a Culinary Student

The culinary degree has exposed Ghadah Azan to different kitchen skills and aspects of food production. She developed new interests in baking and even ventured into a small entrepreneurial opportunity. 

Should University Students be Encouraged to Work?

By Associate Professor Dr Gan Joo Ee
University students with part-time employment are not uncommon although it is often associated with financial necessity or lifestyle choices. There are often concerns that part-time work could lead to a decline in academic performance. However, work can also enhance character-building and other…

The Hospitality Industry: An Overview of Post-Pandemic Education

By Devendren Sathasivam
It has been slightly more than two years since the Coronavirus overtook the world in an overwhelming wave that saw infection rates rise, resulting in 80% of international borders closing.

Martin Lau Kiong Hui: Housekeeping in Hospitality

Martin Lau Kiong Hui shared his take on the importance of housekeeping management role in hospitality industry.

APacCHRIE Conference: Creating Tourism Sustainably in Challenging Times

By Evelyn Loh Geok Yan
The regional Asia-Pacific Council for Hotel, Restaurant and Institutional Education (APacCHRIE) Conference is a major and annual event hosted by the School of Hospitality and Service Management (SHSM). 

Want To Stop Your Talent From Leaving? Here’s How COH Can Help

By Vijaya Malar V Arumugam
Research by MIT Sloan Management Review in March 2022 revealed that people are leaving their workplaces due to toxic work environments.