Hospitality and Leisure

Joanne Tay: Hospitality Revenue Specialist

Joanne was a former BSc (Hons) International Hospitality Management student and is now a Director of Revenue Optimization at the Shangri-La Rasa Sentosa in Singapore.

Christine Hii Yan Ting: Hospitality Internship Journey: An Immersive Internship Experience

My internship at Din Tai Fung, Sunway Pyramid, was an unforgettable experience in my student life. I was assigned to three departments during my placement: front of the house, back-kitchen, and front-kitchen.

ChatGPT: The New AI Travel Companion

By Assoc. Professor Dr Daniel Chong Ka Leong
This article explores the transformative impact of artificial intelligence (AI), particularly ChatGPT, on the tourism and hospitality industry. While ChatGPT offers numerous benefits, such as improved customer satisfaction, reduced costs, and increased revenue through personalised recommendations…

Tourism under Climate Crisis in Asia

By Associate Professor Dr Alexander Trupp
The study of how Asian tourism contributes to climate change is crucial for meeting the terms of the UN Climate Change Conference's and achieving the Sustainable Development Goals. Despite recent efforts, there is still much research to be done in this area. A new paper examines the risks posed by…

Lorainne Lee Peixin: An Internship Experience in the Hotel Industry

Lorainne Lee Peixin, a former student of BSc (Hons) International Hospitality Management shares her internship experiences from two hotels where she served. This article highlights some of the skills learnt and how serving in the hospitality industry during COVID-19 that has built her resilience.

Elevating Housekeeping: MAHIR and FHM 2023 Join Forces

By Ava Tan Mei Hoong & Rita Lo
As MAHIR gears up for Food Hotel Malaysia (FHM) 2023, the association aims to challenge misconceptions and elevate housekeeping's indispensable role in the hospitality industry. With workshops, competitions, and collaborations like The Centre for Hospitality Innovation and Leadership (CHIL) at…

The Hidden Costs of Convenience: Examining Malaysia's Third-Party Food Delivery Apps

By Dr Gary Daniels
While third-party food delivery apps like GrabFood and Foodpanda have revolutionised Malaysia's culinary landscape, they have also given rise to challenges affecting couriers, restaurant owners, and consumers. The industry faces issues such as worker safety, high commission rates, hidden fees, and…

Tourism Recovery Strategies: Challenges Faced by the Pacific Island States

By Evelyn Loh Geok Yan
In the Pacific island states, tourism growth was significantly affected due to the pandemic and climate change. The vulnerabilities of these nations have led to the need to seriously consider setting-up the appropriate coping mechanisms for the local communities to ‘prosper’ once again. 

Ally Teoh Li Jenn: Extraordinary Career Adventures in Events Management

In this article, an alumna from the BSc (Hons) Conventions and Events Management shared a “behind-the-scenes” internship experience at a notable events company, Livescape. During her internship placement, not only does Ally get to practice the skills learnt in the classroom but she also developed…

Importance of Promoting Community Health Among SMEs in Malaysia

By Ng Siew Cheng
The Covid-19 pandemic has resulted in the ­decline of all of Malaysia’s economic sectors, including small and medium enterprises (SMEs). This articles discusses the importance of promoting community health among SMEs in Malaysia.

Aromatherapy at Workplace

By Dr Jonathan Lee Chao Wei
Have you ever wondered why you feel relaxed and energized the moment you stepped into a spa?

Crowd Management at Mega Events: Lessons Learned and Preventions

By Associate Professor Dr Daniel Chong Ka Leong
In October 2022, the world witnessed two deadly large-scale events from Asia. Anticipating a higher level of excitements from event attendees in the post-pandemic era, there must be efficient crowd management to prevent such incidences. This article discusses several strategies that event operators…